In most cases when I am approached about losses to a scam I seek a timeline of events from the victim to ensure I understand the circumstances that lead to the scam and those that followed. 

This is a case where a victim took the time to provide a timeline of events which revealed an opportunity to speak to the bank again and seek recovery of their loss.  

It is vital for a victim to act quickly when they suspect they may have been a victim to a scam. In seeking help from a professional or even a person they trust a timeline of events and details of all parties involved is critical to ensure the right steps can be taken to explore as many potential lines of recovery as possible.  Such lines of enquiry may be with the bank, an approach to a recovery specialist or lawyer and may see compensation routes considered such as from the Financial Services Compensation Scheme. Without the whole picture opportunities for recovery can be lost.