In most cases when I am approached about losses to a scam I seek a timeline of events from the victim to ensure I understand the circumstances that lead to the scam and those that followed.
This is a case where a victim took the time to provide a timeline of events which revealed an opportunity to speak to the bank again and seek recovery of their loss.
It is vital for a victim to act quickly when they suspect they may have been a victim to a scam. In seeking help from a professional or even a person they trust a timeline of events and details of all parties involved is critical to ensure the right steps can be taken to explore as many potential lines of recovery as possible. Such lines of enquiry may be with the bank, an approach to a recovery specialist or lawyer and may see compensation routes considered such as from the Financial Services Compensation Scheme. Without the whole picture opportunities for recovery can be lost.
Time is absolutely critical in such cases, as criminals quickly withdraw stolen cash, after which point it cannot easily be recovered. By the time you realised and informed the bank, it was too late. There was no money left in the fraudster’s account. Metro Bank swiftly investigated this new finding and admitted that it had failed you by not spotting the fraud. It has now refunded you the £25,025 you lost plus £250 to compensate you for the inconvenience, for which you are extremely grateful.