News reports have been awash with authorised push payment tragic stories. How victims have been deceived into making payments directly into the fraudster's hands. The industry has been working to address how to better protect it's customers and set best practice to repay losses. The code comes into effect on 28 May. I understand the code has seen some of the larger retails banks sign up. I would be keen to see a list of those who are fully signed up by 28 May and hope to see many good news reports of people having been prevented for falling prey to an authorised push payment fraud as well as learning that customers who have regrettably been a victim have a straight forward and less stressful experience when seeking recompense from their bank.
New code In February, the Authorised Push Payment Scams Voluntary Code was agreed following work between the industry, consumer groups and the Payment Systems Regulator. The code comes into effect on 28 May and will protect customers from payment service providers who sign up to it. Unlike credit card scams, victims of authorised push payment fraud have not been entitled to the same level of protection. Banks frequently refuse to refund victims of this type of scam on the grounds that they authorised the transaction. Under the voluntary code banks have to reimburse consumers for their losses provided they have taken reasonable care. Currently, if a customer authorises the payment themselves banks have no legal protection to cover them for losses.