In certain circumstances The Financial Ombudsman service can be contacted to help with a dispute if a bank refuses to refund monies lost through a scam where a victim has transferred money to a fraudster.
If victims are to recover their losses from any kind of scam it pays to exhaust all possible avenues. If money has been lost to a scam where their bank or The Financial Ombudsman service cannot help (such as through an investment scam) other options may be available and acting quickly can pay dividends. Speaking to a lawyer or recovery professional can be one of those avenues.
Banks have been warned that it's "not fair" to automatically blame customers for money lost through a scam. Last year, customers transferred nearly £240m to fraudsters, only a quarter of which was refunded by financial firms. The Financial Ombudsman service said fraudsters' growing sophistication meant it was wrong to assume losses were due to customer carelessness. The service, which resolves customer disputes, said victims who lost money had a good chance of being reimbursed.